How is it supported?

Upgrade Protection & Support is included with your Annual Service Agreement. Netcleanse’s automated upgrades are supervised by security experts around the clock and around the world. It's like having an IT expert tweaking your network defenses every ten minutes. We also offer complimentary support during the 30-day evaluation period.

The most common questions and issues are answered here. If you do not find what you are looking for, contact our Support Engineers directly at: support@netcleanse.com or Phone: +1-801-437-5686.

What about false positives?

False positives are not a problem with Netcleanse. Each day, every mail recipient receives our Archive Report. This is a personalized email digest, listing their quarantined mail since the last Archive Report. Administrators also can authorize specific groups or every user the ability to search for real-time quarantined mail.

How is Netcleanse priced?

Site license, Per Domain and Per End-User pricing models are available. Our flexible payment terms and pricing models are tailored to fit your business needs.  We will never lose business to price.

Can I use Netcleanse to compliment my existing anti-virus & anti-spam solution?

Yes. Netcleanse will not conflict with any other service or software. This means you can add Netcleanse to your existing security architecture and increase its effectiveness. During your evaluation Netcleanse can simply be turned on to identify potential spam but not disrupt mail passing through to your Network.

How do I install Netcleanse?

Netcleanse is installed on a dedicated server or servers at a primary or secondary location.

• Go to the Download tab
• Click either the "Free Trial" button or "Paid License" button
• Complete the contact information
• Look for the Netcleanse ISO link at the bottom of the page
• Download and burn the Netcleanse ISO to CD
• Download the License (Pem) files and documentation
• Place the CD in your dedicated Netcleanse server/s and boot
• Your hard drive will be formatted, the o/s and Linux Kernel will be installed
• Answer the set up questions
• Go to the administration area and install your license keys
• Go to the set-up Wizard
  

The CD image allows us to install a hardened Linux OS purpose-built for security and stability. It, as well as the Netcleanse software itself, is installed onto your servers. The process takes about 20 minutes from start to finish and is completely automated. After running through the general wizard set-up you will be ready to start filtering spam and viruses.

Can Netcleanse be personally customized?

From Private Branding to setting personalized profiles for groups or individuals, Netcleanse provides a significant level of flexibility. This allows you to address both your needs and those of each of your clients. You can fit the service to your client and not have to fit your client to the service. All configuration is managed within the web Administration Interface console.

What e-mail platforms does Netcleanse support?

Any and all: Netcleanse is completely self-contained and is placed between your mail system and the Internet. It acts as a proxy, filtering both in-bound and out-bound mail traffic.

What happens when real mail is falsely identified as spam?

Netcleanse boasts a very simple to configure "catch and release" system called an Archive Report. This lets administrators or users review their mail identified as spam in a digested format. If your user wants a blocked e-mail, all that is required is a point and a click with-in the Archive Report and within seconds the message will be delivered to their accounts.

Can users release quarantined mail with viruses?

Yes. Netcleanse automatically quarantines virus ridden emails and strips away the problem. Legitimate, cleansed mail is then forwarded to its destination with a text message identifying what information was removed from the e-mail and why.

How do I get more information or request an evaluation copy?

For more information, contact our sales team at 1.866.638.2580 or info@netcleanse.com.