Frequently Asked Questions —Retain™ for BlackBerry® Enterprise Server

• Who is GWAVA and why is Netcleanse selling a GWAVA product?
• Is Research In Motion (RIM) aware of this product?
• How does Retain for BlackBerry Enterprise Server access the BlackBerry^® Enterprise Server?
• How is Retain for BlackBerry Enterprise Server priced and or licensed?
• How do I get support?
• How can Retain for BlackBerry Enterprise Server help me address the legal obligations I have for accessing the BlackBerry^® Enterprise Server within my organization?
• What are the System Requirements?
• How do I get more information or request an evaluation copy?

 

 Who is GWAVA and why is Netcleanse selling a GWAVA product?

GWAVA is the sister company to Netcleanse. GWAVA is the largest and most successful email security partner for Novell/GroupWise in the world. Millions of users rely on the GWAVA suite of GroupWise Security Solutions to fulfill their unique needs.  GWAVA is now developing many of these products for the non-Novell marketplace. For more information about our sister company, go to: www.gwava.com      

Netcleanse is focused on sales to non-Novell users and is proud to sell  new GWAVA products designed for these markets.. 

Is RIM^® aware of this product?

GWAVA (sister company to Netcleanse) is proud to be an ISV (Independent Software Vendor) Alliance Partner to RIM^®.  Retain for BlackBerry Enterprise Server was introduced at RIM’s W.E.S. show in Orlando, Florida in May of 2007.                                            

How does Retain for BlackBerry Enterprise Server access the BlackBerry^® Enterprise Server?
Retain for BlackBerry Enterprise Server makes a direct connection to the BlackBerry Enterprise Server. SMS messages, PIN messages and phone call log data are then archived and stored to a MS SQL server. The SQL server can reside on the BlackBerry Enterprise Server or can be remote.

How is Retain for BlackBerry Enterprise Server priced and or licensed?
Retain for BlackBerry Enterprise Server is licensed annually on a per BlackBerry^® smartphone user basis. Licensing matches RIM's BlackBerry^® license structure. Contact Netcleanse for information.

How do I get support?
Support is available from our sister company: GWAVA which offers complimentary support during the evaluation process. Retain for BlackBerry Enterprise Server is licensed with annual support agreements and upgrade protection that provide for technical support, additional reports and content.

Before contacting Technical Support, please consult GWAVA’s knowledge bases and product update sections: www.gwava.com.

You can contact GWAVA’s support Engineers directly by telephone and e-mail: support@gwava.com TEL : +1-801-437-5678                                           

How can Retain for BlackBerry Enterprise Server help me address the legal obligations I have for accessing the BlackBerry^® Enterprise Server within my organization?
Public companies in the US are required by law to audit all electronic communication that is sent on corporate systems. Some of the more common regulations are Sarbanes-Oxley and H.I.P.A.A. Retain for BlackBerry Enterprise Server provides the necessary tools to audit all BlackBerry^® smartphone SMS, PIN and phone log activity within your network.

You can search SMS and PIN messages based on specific criteria/ key words. Retain for BlackBerry Enterprise Server also provides the ability to export messages and logs from the system to address the evidentiary obligations that many organizations must meet.  

Go to Regulatory Compliance Requirements for more information.

What are the System Requirements?
Retain for BlackBerry Enterprise Server resides on a Windows based desktop and requires a back end service which is installed on the BlackBerry^® Enterprise Server.
• BlackBerry^® Enterprise Server 4.1 or later,
• MS SQL Server 2000 or 2005
• Compatible with any version of Microsoft Exchange and Lotus Domino as well as many other platforms.

                                                                                                F.A.Q.'s
How do I get more information or request an evaluation copy?
For more information, contact our sales team at 1.866.638-2580 ext 700 or blackberry@gwava.com    

 

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